• All beds handcrafted in the UK
• Free delivery throughout mainland UK
• Delivery within 5-7 days of order placement
• Professional in-house delivery team
• Technical specialists who understand our products

Service Area Coverage

• Mainland United Kingdom only
• Exclusions:
  
  • Channel Islands
  • Isle of Man
  • Northern Ireland (contact us for special arrangements)
  • International delivery not available
  • Restricted postcodes (see website for full list)
• Additional charges may apply for:
  
  • Remote locations
  • Difficult access properties
  • Multi-story buildings without lift access
  • Properties requiring special equipment

• Warranty period starts on delivery date
• Failed deliveries do not impact warranty terms
• Professional assembly recommended to maintain warranty
• Warranty covers structural defects
• Must follow care instructions provided

Arranged Delivery

• • • Order confirmation within 24 hours
    • Manufacturing begins immediately
    • Delivery arranged via phone call within 5-7 days of order
    • Precise 1-hour delivery window provided

Professional Delivery Service

• Free two-person delivery team
• In-house technical specialists
• Room of choice placement
• Optional assembly service available
• Packaging removal service

Optional Assembly Service

• Professional assembly by our technical team
• Must be booked at time of purchase
• Maintains full product warranty
• Includes:
  
  • Full product assembly
  • Quality check
  • Packaging removal and disposal
  • Product demonstration if requested

• Phone call to arrange convenient delivery date
• 1-hour delivery window confirmed
• 24-hour reminder notification
• Morning confirmation call

• Provide accurate and complete delivery address
• Maintain current contact details (minimum two contact numbers)
• Ensure clear access path minimum 1 meter wide
• Verify adequate access dimensions (doorways, hallways, stairs)
• Clear delivery location of all obstacles

Inform us of:

• • Parking restrictions or permits needed
  • Access restrictions
  • Security gate codes
  • Lift booking requirements
  • Time restrictions
  • Floor level for delivery

Delivery Acceptance

• Adult (18+) present for delivery
• Item inspection before signing
• Delivery note signature required
• Immediate damage reporting
• Acceptance of care instructions

• 15-minute wait time if no answer
• Attempted contact via provided numbers
• "Failed Delivery" notice left

• First redelivery: £50 administration fee
• Second attempt: £100 administration fee
• After second failed attempt: Your order will be cancelled and refunded minus the administration charges

• • Doorway width: 75cm for standard deliveries
  • Hallway width: 100cm
  • Maximum 4 flights of stairs without lift
  • Working lift for deliveries above 4th floor
  • Clear headroom of 2.1 meters
  • Adequate room dimensions for installation

Health and Safety Requirements for your compliance:

• Safe working environment
• Adequate lighting
• Clean delivery area
• Safe manual handling conditions

 This policy operates under English law and complies with:

• Consumer Rights Act 2015
• Consumer Contracts Regulations 2013
• Consumer Protection Regulations
• Health and Safety at Work Act 1974
• Manual Handling Operations Regulations 1992

Legal Agreements

• By placing an order, customers agree to all terms
• No verbal amendments to this policy are valid
• All changes must be in writing and confirmed by us
• Terms are non-negotiable and fully binding

Liability Limitations

• No compensation offered for delayed deliveries
• Limited liability to order value only
• No consequential loss coverage
• No liability for customer-provided information errors
• Force majeure conditions apply as standard
• Customer responsible for access-related issues